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Want more signups/subscribers? Test your forms!

This from Bill Flagg of RegOnline talks about how he has continuously works on optimizing the account signup page for the RegOnline website to maximize the conversion rate. [via Brad Feld]

What a great post to encounter first thing this morning. I just had this discussion with two separate clients in the past two days on how to optimize their account signup and newsletter subscription forms. Some great advice from Bill:

Here's what I learned to ask myself and my team... 1. Which information is a must-have? Do I have to know where they came from or can my web analytics tell me? 2. Which information could we collect later? For example, we collect billing information when the client goes live with their event. 3. Eliminate the rest. If a piece of information doesn't create a change in action, then I eliminate the field.

I agree with Bill 100% and often ask a couple more questions to get this right. Of course, you're never done asking questions. You should always be testing you forms to achieve greater conversion!

1. What data can you market to? If you're asking for address, birth date, phone number and the like - are you really going to market using all of that data or are you just collecting it because you think you need it (or your CEO thinks you need it)
2. How does the data tie into the rest of your CRM and database marketing efforts? If you're a B2B company you'll want to and need to know different things than a CPG company.
3. What's the "form fatigue" factor and how do you eliminate data point collection to ease up on your customer's patience.

Sarah Fay, the chief executive of Aegis Media North America is described as smart, brave, and the most powerful woman in advertising. She was named to the position in April.

At a ClickZ networking event in Boston last night, Fay discussed her vision for interactive marketing and how it fits in with television, print, and radio. And how mobile and social marketing fit into the mix.

Heading up an organization with 2,000 employees, what's her key to success? "It's keeping your head down…and trying to be as apolitical as you can be, which is hard when there are a lot of political people around," she told a group gathered at the Seaport Hotel in Boston. "Keep the interest of the companies and clients at heart."

Look for more in my "What's the Buzz" column on Friday.

This is quite possibly the most timely and exciting article I've read as of late (come to think it, this I've been rather busy and this might be the only thing I've read of late...nope, this really is the best).

Joseph Dumont penned a piece for Imedia entitled "Why Agencies are Failing" in it, he lays out several of his own observations that are founded in a report from Forrester (might be worth the $279 price tag if you're seeking some Forrester Research Therapy for your agency) and compiled from his keen insights into the agency world.

This article really hits home as it comes at a time when I'm doing a bit of work with a few agencies that I regard with the utmost respect and I can't help but see some of their challenges echoed in this article. Those are the agencies that are truly students of advertising, marketing, customer behavior and have a genuine purpose in this world. They will succeed because they can learn, they can grow and like energy (you know, never at rest) they are always moving and changing and they're on the right path.

On the other end of the spectrum are agencies who are truly stuck. They're afraid of stepping outside of their comfort zone, afraid to admit that they need help, don't have a mastermind group internally that's challenging their age-old positioning and their clients are suffering as a result by way of crusty old strategies, reheated ideas and basically an ignorance of the end customer that we're all trying to reach. Those agencies will fail a they aren't even on a path - they're standing still.

Here are a few observations that I took from Joseph's article. I really recommend read though it with you highlighter handy - there are some real nuggets in there. If you're an agency, take this to your next staff meeting and discuss it. It's that important. If you like, buy the Forrester report (and tell me if it was worth it!)

1. Damnit, get out there and do the hard work to really understand how your client's consumer has changed their habits, where they hang out and what they want to hear from you. Media kits are for armchair advertisers. You need to get out there, listen, react and move. Oh, and get your client's leadership and front line folks on the same page too. Customers are smart. They see through the disorganization.

2. Watch political marketing. I've said this for years and I'll say it again "the harbingers of the next generation of marketing are working in politics". Watch all 3 candidates and how they leverage the digital space. Also, pay attention to their budgets. They're moving mountains and spending very little (comparatively) online...they reach the masses on TV and the influencers through digital (online) means...it's a great country we live in!

3. Interactive does NOT mean Internet. It means really in-ter-acting... get people involved, acting and interacting and engaging. Most of what's called "interactive" is anything but.

4. User generated content is not the holy grail. User generated genuine interest in a brand that excites consumers and pushes their 'loyalty button' is what we're really seeking. There are many UGC campaigns that are bolt on piles of crap... If UGC is not aligned with your brand and the only respondents are professional contestants, you should rethink things a bit. Just because it's cool doesn't mean it's you (or that an agency should sell it to you)

5. I actually think that we're in pretty good shape - there is BRILLIANT marketing going on out there (just read iMedia, Marketing Sherpa and others to see the kick ass campaigns and strategies that are rocking the marketing world)...but there's always room to do better. Both agencies and internal marketers can't afford to get lazy. The entire profession of marketing is founded on a "faith in the future" perspective! That's why we market - for the future...so hurry up and let's all get there!

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